GSI Commerce Inc. has signed a multiyear agreement to provide leading fashion design house Donna Karan International Inc. with comprehensive operational e-commerce services for its direct-to-consumer Web business. Under the agreement, GSI will provide Donna Karan International with multiple e-commerce services from its full suite of innovative, modular offerings, including customer care, fulfillment, order management, inventory management and payment processing services. Donna Karan International will also use GSI Commerce ExchangeTM, a suite of scalable, on-demand infrastructure solutions providing robust order management and inventory management capabilities, as well as globalized payments, taxation, and fraud prevention services. Commerce Exchange leverages proprietary technologies and industry-leading solutions to help retailers streamline operational processes and speed the delivery of merchandise.For the fulfillment services provided by GSI, Donna Karan International will participate in ShipQuikSM, GSI’s proprietary package-delivery program that accelerates package delivery to consumers.
“Our customers are discerning shoppers and we want to ensure every aspect of their online experience is positive and consistent with our brand image — from their first click to the opening of their packages,” said Carol Sharpe, president of the Retail Division. “GSI’s flexibility to integrate with other systems, coupled with their experience in managing fulfillment and customer care, are critical to our Web business.”